Terms & Conditions

Last Updated: 31 July 2026

Welcome to Lunaria Grove Crystals & Minerals. By accessing or using our website and placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.

1. About Us

Lunaria Grove Crystals & Minerals is an online retailer specialising in natural crystals, minerals, gemstones and related products.

Registered Contact Address:

Lunaria Grove Crystals & Minerals

44 Mayfield Road

Writtle

Essex

CM1 3EL

United Kingdom

Email: sales@lunariagrovecrystalsandmineral.co.uk

2. Acceptance of Orders

All orders are subject to acceptance and availability.

Once you place an order, you will receive an email acknowledging receipt. This does not constitute acceptance of your order. A contract is formed only when your order has been dispatched.

We reserve the right to refuse or cancel any order where:

Payment cannot be authorised.
Products are unavailable.
Pricing errors have occurred.
Fraudulent or suspicious activity is suspected.

3. Product Information

We make every effort to ensure our product descriptions and photographs are accurate.

As our products are natural crystals and minerals:

Every piece is unique.
Colour, size, weight, pattern, inclusions and natural imperfections will vary.
Images are intended as a guide only unless the listing specifically states you will receive the exact item shown.

Natural variations are not considered defects.

4. Pricing

All prices displayed on our website are in Pounds Sterling (£).

We reserve the right to change prices at any time without prior notice. However, price changes will not affect orders that have already been accepted.

If an obvious pricing error has occurred, we reserve the right to cancel the order and issue a full refund.

5. Payment

Payment must be received in full before goods are dispatched.

We accept payment through the payment methods offered at checkout.

All transactions are securely processed by our authorised payment providers. We do not store your payment card details.

6. Delivery

Delivery times are estimates only and are not guaranteed.

Once your order has been dispatched, responsibility for delivery rests with the chosen courier. We cannot accept responsibility for delays caused by:

Courier services
Weather conditions
Industrial action
Circumstances outside our reasonable control

Risk in the goods passes to you upon delivery.

7. Returns & Refunds

Please refer to our separate Returns & Refunds Policy for full details.

In summary:

Returns are accepted within 28 days of delivery.
Damaged, faulty or incorrect items must be reported within 7 days of receipt.
Returned goods must meet our returns requirements.

Nothing in our Returns Policy affects your statutory rights.

8. Cancellations

Consumers purchasing online have rights under the Consumer Contracts Regulations 2013.

If you wish to cancel your order before dispatch, please contact us as soon as possible.

If your order has already been dispatched, you may return it in accordance with our Returns & Refunds Policy.

Some items may be exempt from cancellation rights where permitted by law, including personalised products.

9. Intellectual Property

All website content, including:

Text
Product descriptions
Images
Logos
Graphics
Website design

is the property of Lunaria Grove Crystals & Minerals or its licensors and may not be copied, reproduced or distributed without prior written permission.

10. Website Availability

We aim to keep our website available at all times.

However, we cannot guarantee uninterrupted access and reserve the right to suspend or withdraw the website for maintenance, updates or operational reasons without notice.

11. Limitation of Liability

Nothing within these Terms excludes or limits liability where it would be unlawful to do so.

Subject to applicable law, we shall not be liable for:

Indirect or consequential losses.
Loss of profits or business.
Delays caused by circumstances beyond our reasonable control.

Our total liability shall not exceed the value of the goods purchased.

12. Crystal Information Disclaimer

Information provided on this website regarding crystals, minerals, gemstones and their traditional, historical or spiritual associations is supplied for educational and informational purposes only.

Our products are sold as decorative, collectible and gift items.

We do not make medical, scientific or therapeutic claims. Our products are not intended to diagnose, treat, cure or prevent any illness or medical condition.

Customers should always seek advice from a qualified healthcare professional regarding any medical concerns.

13. Privacy

Your personal information will be handled in accordance with our Privacy Policy and applicable UK data protection legislation.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Us

If you have any questions regarding these Terms & Conditions, please contact: